A real-time analytics platform tracking 500,000 daily shipments across 40 countries — giving Lumen's operations team the live visibility they needed to prevent delays before they happen.
The Challenge
Lumen was running logistics decisions off 24-hour-old data from static reports. By the time problems were visible, they'd already cascaded. The team needed live situational awareness across a global network.
The Approach
We designed and built a real-time intelligence dashboard pulling data from Lumen's event streams, third-party logistics APIs, and weather services. Contentful manages the alert logic and operational playbook content accessible to field teams.
Results
- Live data refresh from 24h → 30 seconds
- Delay prevention rate increased by 22%
- Operations team headcount held flat despite 40% volume growth
- Rolling out to 3 additional markets in Q4
